| Frequently Asked General Questions
General Questions
Q: Where can I get help with creating digital content for my course?
A: Check out the Instructional Development Center
Q: What are my video recording options @ Purdue?
A: See the video recoding options web page
Q: What can I do about spam?
A: (1) Use the Purdue Corvigo anti-spam filter, and (2) use Outlook 2003 to block inappropriate email images from loading automatically
Q: What software does the COE use? (please contact us with details of your need)
A: software
Q: What hardware does the COE recommend? (please contact us with details of your need)
A: hardware
Q: What do I need to do to prepare for a new computer in my office?
A: Please read this before we make the switch!!!
Q: My printer or laptop needs repair, who do I call?
A: Please call the IT Microcomputer Services (ITMS) @ 49-42135 or the vendor (sorry, we have no resources to fix printers or laptops)
Q: Where can I get laser toner cartridges refilled?
A: Creative Solutions @ (765) 743-1922 can refill toner cartridges. Use ARIBA to place your order.
Q: What is the Microsoft Campus Agreement?
A: Microsoft Campus Agreement -- Microsoft software for Purdue and personal use
Distance Education
Q: What is the COE doing with Distance Education?
A: Check out the COE DE web site
Q: What is WebCT Vista?
A: WebCT Vista is online courseware. We recommend that all faculty check out this powerful online teaching tool sponsored by the TLT group in ITaP .
Q: What lab resources does the COE have?
A: The COE labs are a great resource for your class. Send us a note to schedule a lab.
Q: What lab resources does Purdue have?
A: Click here for Purdue lab info
Q: What videoconferencing resources does the COE have?
A: Click here for videoconferencing information
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Robert Evans
Director, Office of IT
Managing Director, TRC
bob@purdue.edu
(765) 496-1819
Mike Eldridge
Coordinator of Distance
Education and User Services
eldridge@purdue.edu
(765) 49-40944
Christian Mattix
Database System Administrator
and e-Portfolio Coordinator
cmattix@purdue.edu
(765) 494-3416
Wesley Shoop
Site Specialist, User Services
shoopw@purdue.edu
(765) 49-42658
Alex Noguera
Site Specialist, User Services
anoguera@purdue.edu
(765) 49-42659
Teja Josyula
Webmaster,
edit@purdue.edu
(765) 49-67323
Brenda Hash
Clerk,
Technology Resources Center
trc@purdue.edu
(765) 49-45677
Karen Hearn
Clerk,
Technology Resources Center
trc@purdue.edu
(765) 49-45677
Yue Pan
Graduate Programmer,
Administrative Databases
ypan@purdue.edu
(765) 49-42658
Education IT Phone:
(765) 49-42658
TRC Phone:
(765) 49-45677
TRC Web Site:
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